Question 1

How do I get started with TalentSolution?

Accepted Answer

Sign up for a free account on our pricing page. No credit card required. Once registered, you'll receive an email with login credentials and a quick-start guide.

Question 2

Is TalentSolution suitable for small businesses?

Accepted Answer

Absolutely! We designed TalentSolution specifically for SMBs in Southeast Asia. Our free tier supports up to 5 users, perfect for startups and small teams.

Question 3

How secure is my data?

Accepted Answer

We use industry-standard encryption (AES-256) for data at rest and TLS 1.3 for data in transit. Our servers are hosted in secure data centers with 99.9% uptime SLA.

Question 4

Can I upgrade or downgrade my plan anytime?

Accepted Answer

Yes! You can change your plan at any time. When upgrading, you'll be charged the prorated difference. When downgrading, the new rate applies at your next billing cycle.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and bank transfers. For enterprise plans, we also offer invoice-based billing.

Question 6

Do you offer discounts for annual billing?

Accepted Answer

Yes! Save 15% when you choose annual billing. The discount is automatically applied when you select yearly billing on our pricing page.

Question 7

Does TalentSolution have a mobile app?

Accepted Answer

Yes! Our mobile app is available for both iOS and Android. Employees can clock in/out, submit leave requests, and view announcements on the go.

Question 8

Can I integrate TalentSolution with other tools?

Accepted Answer

Our Growth and Enterprise plans include API access for custom integrations. We also offer pre-built integrations with popular payroll and accounting software.

Question 9

How does attendance tracking work?

Accepted Answer

Employees can clock in via mobile app (with GPS), web portal, or biometric devices. Managers get real-time dashboards showing attendance patterns and anomalies.

Question 10

Do you provide customer support?

Accepted Answer

Free tier users get community support. Paid plans include email support with 24-48 hour response times. Enterprise plans have dedicated support with 24/7 availability.

Question 11

Can I export my data?

Accepted Answer

Yes, you can export all your data at any time in CSV or Excel format. This includes employee records, attendance logs, leave history, and reports.

Question 12

Is there a data migration service?

Accepted Answer

We offer free data migration assistance for Build plans and above. Our team will help import your existing employee data and historical records.

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